We accept payments via PayPal, American Express, Master Card, Visa, or eCheck. All payment methods require a U.S. billing address.
For your protection, your credit card number is safely transmitted by SSL, directly to a secure electronic vault, and never stored on our servers. Your Credit Card/PayPal account will be charged immediately upon placing your order.
Unfortunately, we cannot guarantee the ability to change or cancel an order once it has been submitted. If you were logged in or created an account at the time of checkout, you will see an option on the My Account page next to your order, to request a cancellation.
Please contact our Customer Service Department and we will assist you to our fullest capability.
The most common cause of duplicate charges on a card will occur when clicking the “confirm” button more than once. If you see more than one charge on your card, check the ‘My Account’ section of our site. If you do not see more than one order listed under your account, the second charge is what is known as a “Verification Hold”.
Most “Verification Holds”, or AVS, occur when a bank or credit card company’s files list an old address on your account. When this happens, the bank often puts a hold on the card, which should be released within 3-5 business days.
Any payment method on our site requires a verified U.S. billing address. By default, most prepaid cards do not have an address associated with them. You must contact your card provider to add a verified address to your prepaid card. The number to call to associate your address with your card is typically located on the back of the card.
If your package is received damaged, please refuse the package and contact us immediately. All returns are subject to inspection by our Returns Department. If the item/s has been opened and is no longer in its original condition, a 15% restocking fee may be applied. If the product is defective within 30 days of receipt, please contact our Customer Service Department for a return authorization (RMA). RMAs are required for all returns. When contacting Customer Service, please be sure to include the following
- Order number
- The product you wish to return
- Reason for return (Please specify)
- All original packaging if the product has been opened
- Would you prefer a refund or an exchange (We cannot guarantee availability)
Please Note: During the major holiday season of orders shipped between November 15th & December 31st, returns are accepted until January 31st.
Once a refund has been issued, you should see it reflected on your account within 3-5 business days. Saveonfreeshipping reserves the right to refuse a return, refund, exchange and/or charge a restocking fee for any product that does not comply with the above mentioned requirements.
While there is no current method to choose customized carriers for shipping options, SaveOnFreeShipping.com ships via UPS, USPS and FedEx carriers, depending on package weight and shipment location. Shipping is always free, no matter how many items you purchase! You may choose express shipping methods for an additional fee.
If an order is placed before 3pm on a business day, it will usually ship the same day. Depending on your location, the estimated shipping time can take anywhere from 1-10 days.
Once an order has been placed you will receive an e-mail confirmation containing the estimated shipping date and another e-mail containing your tracking number will be e-mailed to you when your order ships. Tracking numbers may take up to 72 hours to become active on the tracking site.
Good news! With free shipping on all the goods on our site, there’s no need to worry about extra freight charges.
Yes, we do ship to APO and FPO addresses that are verified addresses.
Got home and your package was missing? Check with your neighbors and anyone who may have received the package on your behalf. If you cannot locate it, please contact our Customer Service Department so we can further assist you.