If your package is received damaged, please refuse the package and contact us immediately. All returns are subject to inspection by our Returns Department. If the item/s has been opened and is no longer in its original condition, a 15% restocking fee may be applied. If the product is defective within 30 days of receipt, please contact our Customer Service Department for a return authorization (RMA). RMAs are required for all returns. When contacting Customer Service, please be sure to include the following
- Order number
- The product you wish to return
- Reason for return (Please specify)
- All original packaging if the product has been opened
- Would you prefer a refund or an exchange (We cannot guarantee availability)
Please Note: During the major holiday season of orders shipped between November 15th & December 31st, returns are accepted until January 31st.
Once a refund has been issued, you should see it reflected on your account within 3-5 business days. Saveonfreeshipping reserves the right to refuse a return, refund, exchange and/or charge a restocking fee for any product that does not comply with the above mentioned requirements.
Please Note: Submitting this form does not guarantee acceptance of your return request.